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The DAVIS Companies
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Field Service Specialist - Salt Lake City, Utah
Our client is seeking a highly skilled, motivated and customer focused individual to join their renown Field Services Organization in the Salt Lake City, UT. As a Field Service Specialist, working for an industry leader, you' ll join a global team of specialists that are crucial to ensure our clients legendary service for our customers who utilize our scientific instrumentation and software.
General Details:
Contract to Hire
Pay: $30-$32/hr
Location: Salt Lake City, Utah
In this role, you' ll have the opportunity to provide technical expertise on innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Responsibilities:
Education:
Experience:
Field Service Specialist
Firestone Park, CA 90001
Posted: 05/03/2022
2022-05-03
2022-06-28
Employment Type:
Contract
Category: Scientific
Job Number: 61430
Pay Rate: 32.00
Job Description
Field Service Specialist - Salt Lake City, Utah
Our client is seeking a highly skilled, motivated and customer focused individual to join their renown Field Services Organization in the Salt Lake City, UT. As a Field Service Specialist, working for an industry leader, you' ll join a global team of specialists that are crucial to ensure our clients legendary service for our customers who utilize our scientific instrumentation and software.
General Details:
Contract to Hire
Pay: $30-$32/hr
Location: Salt Lake City, Utah
In this role, you' ll have the opportunity to provide technical expertise on innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Responsibilities:
- Installation, performance maintenance, troubleshoot and support the product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Education:
- BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
- 1-2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Valid Driver' s License in good standing is mandatory
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
- Overnight travel as required including international travel for training
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