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Customer Service Representative

New Castle, DE 19720-

Posted: 04/13/2022 Employment Type: Contract Category: Administrative Job Number: 62087 Pay Rate: 20.00

Job Description

Our client is seeking a Customer Service Representative for the Service Department responsible for shared services such as covering the Service Hotline, directing callers to the right department, entering Service orders, preparing Service quotes and Service Invoicing. Position may be dealing with Service Contract Invoicing on a regular basis.

General Details:
Long Term Contract
New Castle, DE

  • Shared responsibility for coverage of the Service Hotline. Assist and direct callers as needed to the correct area of Department. Calls can be for Contracts, Technical Support, Return Numbers, Repair Status, Quotes, etc.
  • Enter Stock Transport Orders (STO) for inventory transfers to Service personnel. Verify part number validity and stock availability. Communicate urgencies to Shipping Department. Confirm order acknowledgement with Field Service Representatives (SRs).
  • Prepare Service quotes when requested and follow-up as needed.
  • Provide Return Authorization numbers (RA#) to customers and SRs for repairs and return of defective equipment/spares.
  • Share the process of Purchase Order verification and processing of Service Reports for invoicing and Materials movement. Review and correct Repair reports for proper data entry, verify Customer information, terms and Tax Exemption status.
  • Share the process of Service Contracts invoicing.
  • Prepare Miscellaneous Shipping Orders (MSO) and International Commercial Invoices for shipment of Customer repairs and miscellaneous items to the field.
  • Maintain SAP Instrument Database by processing Field and Internal reported changes.
  • Perform Specialized Administrative duties within area of assignment.
  • Perform Service inventory transactions as needed
  • Knowledge normally acquired through completion of an Associate' s degree from college or technical school; or equivalent combination of education and experience.
  • SAP experience, highly desirable (ERP specifically)
  • Customer Service - Responds promptly to customer needs; Superior phone etiquette.
  • Quality - Demonstrates accuracy and thoroughness; extremely conscious about attention to detail.
  • Teamwork - Contributes to building a positive team spirit; Supports everyone' s efforts to succeed.
  • Professionalism - Reacts well under pressure and high-volume workload situations. Treats others with respect and consideration regardless of their status or position.
  • Quantity - Completes work in timely manner; Strives to increase productivity.
  • Strong knowledge of Microsoft Suite of Products, primarily Excel.

  DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.   We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.   Apply today and experience “ The DAVIS Difference”. 
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As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.